Privacy Policy
This Privacy Policy describes how Paneleer ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, mobile applications, and services (collectively, the "Platform").
Information We Collect
We collect information you provide directly to us when you:
- Create an account or profile
- Place orders for services
- Make payments or add funds to your balance
- Contact customer support
- Subscribe to marketing communications
- Participate in surveys or promotions
This information may include:
- Account credentials (username, password)
- Contact information (email, phone number)
- Payment details (transaction records, payment methods)
- Social media account information (usernames, URLs)
- Order history and preferences
- Communications with our support team
We also automatically collect certain information when you use the Platform:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks, interactions)
- Location information (approximate location based on IP address)
- Referral sources (how you found our Platform)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
- Process orders and deliver services
- Manage your account and provide customer support
- Process payments and prevent fraudulent transactions
- Improve and optimize our Platform and services
- Communicate with you about orders, services, and promotions
- Analyze usage patterns and trends
- Comply with legal obligations
- Enforce our Terms of Service
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Platform. These technologies help us:
- Remember your preferences and settings
- Keep you logged in during your session
- Understand how you use our Platform
- Improve our services based on usage data
- Provide targeted marketing
Our cookies include:
- _gid: User identification (1 day)
- _csrf: User GET operation identification (1 day)
- PHPSESSID: Session maintenance (12 hours)
- _ga: Analytics device information for Google Tag Manager applications (2 years)
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may impact your ability to use certain features of our Platform.
Information Sharing
We may share your information with:
- Service providers who help us deliver our services
- Payment processors to complete transactions
- Marketing and analytics partners to improve our services
- Legal authorities when required by law or to protect our rights
We do not sell your personal information to third parties. Any sharing of information with service providers is subject to confidentiality obligations.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Payment information is processed through secure payment gateways and is not stored on our servers.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information in certain circumstances
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
- Data portability (receiving your data in a structured, machine-readable format)
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Platform with a new effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@paneleer.com
Thank you for trusting Paneleer with your information.
Last Updated: May 2, 2025